Hospitality Guest

The ConnectAway Experience

Guests in hotels that offer ConnectAway solutions typically enjoy Internet access speeds that are 100 times faster than the average dial-up connection. Whether you are accessing e-mail, browsing the Web, or transferring files (up or down), using expensive hotel phone lines and waiting for unreliable dial up connections is no longer a problem. For your security, the ConnectAway network is equipped to prevent unauthorized access to your computer via the Internet connection.

Connecting is Simple

To use ConnectAway Internet access, there are two basic items you will need. First, a computer equipped with an Ethernet card. Second, a cable for connection to the ConnectAway port. Most current users of the Internet are familiar with these items and have them available. For individuals traveling without a laptop or email access device, ConnectAway provides conveniently located Web appliances enabling immediate, easy-to-use Internet access with an industry standard Web browser interface. Once you have connected to the port in your room, you simply boot-up your computer. It is not necessary to make changes to your computer or configuration files. The first screen you will encounter when you launch your Web browser is the ConnectAway login screen and home page. Here you can choose from flexible payment options … the access fee will vary depending on the amount of time you need to use the Internet connection. Payment can be made either with an online credit card transaction or a charge to your guest room portfolio. Now you are ready to go use the Internet.

The ConnectAway Home Page

Our 'localized' home page is designed to feature the hotel and the local community. Typically, you will find information about property services, local and national weather, local events, local businesses and attractions. Of course you can also type in any URL in the browser's address window to connect to your corporate network or to any Web site on the Web.

Customer Support

ConnectAway maintains a 24 hour, 7 day per week, Operations Support Center. Our highly trained and skilled team of service agents can answer questions or help users if a when problems arises. When network problems occur, our Network Operations Center is able to diagnose the problem and respond quickly. Typically, our engineers know about network problems even before the customers, because we maintain a live network operations center that is constantly monitoring our systems.

If you require on-site assistance, local service technicians can be dispatched to your location. To respond quickly to outages or network problems, ConnectAway has partnered with leading product and service companies to augment our team of technical support engineers. Thus we can provide 24-hour service virtually anywhere in North America within a few hours.

To learn more about ConnectAway solutions, contact us via e-mail: info@connectaway.com or contact your local representative.

Home • News • Company • Products • Partnerships • Contact • Jobs • Investors • Sites • Portals

ConnectAway.com, Inc
© Copyright 2000, All Rights Reserved