ConnectAway for
Residents & Tenants

The ConnectAway Experience

Users of the ConnectAway solutions typically enjoy access speeds that are 100 times faster than the average dial-up connection. Whether you are accessing e-mail, browsing the Web, or transferring files (up or down), ConnectAway delivers a consistent high speed connection that enables you to take advantage of the latest the Net has to offer. In addition, the ConnectAway network is equipped to prevent unauthorized access to your computer via the Internet connection.

Connecting is Simple

To use ConnectAway Internet access, there are two basic items you will need. First, a computer equipped with an Ethernet card. Second, a cable for connection to the ConnectAway access port. Most current users of the Internet are familiar with these items and have them available. For those that don't, ConnectAway can help you acquire the necessary components to get your computer on line. We also offer complete computer workstations and Web appliances enabling immediate, easy-to-use Internet access with an industry standard Web browser interface.

Once you have connected to the ConnectAway Ethernet port in your home, you simply boot-up your computer. It is not necessary to make changes to your computer or configuration files. Once you launch your favorite Web browser, you are ready to cruise the Net.

The ConnectAway Home Page

Our 'localized' home page is designed to feature information of the property and the local community. Typically, you will find information about property services, local and national weather, local events, local businesses and attractions. Of course you can also type in any URL in the browser's address window to connect to your corporate network or to any Web site on the Web.

Customer Support

ConnectAway maintains a 24 hour, 7 day per week, Operations Support Center. Our highly trained and skilled team of service agents can answer questions or help users when problems arise. When network problems occur, our Network Operations Center is able to diagnose the problem and respond quickly. Typically, our engineers know about network problems even before the customers, because we maintain a live network operations center that is constantly monitoring our systems.

If you require on-site assistance, local service technicians can be dispatched to your location. To respond quickly to outages or network problems, ConnectAway has partnered with leading product and service companies to augment our team of technical support engineers. Thus we can provide 24-hour service virtually anywhere in North America within a few hours.

To learn more about ConnectAway solutions, contact us via e-mail: info@connectaway.com or contact your local representative.

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